All customers receive a direct support phone line and email address.

Our normal service hours are Monday thru Friday 9am to 7pm and Saturday 9am to 1pm.

888Yen hosting customers will receive a 24x7 emergency support number.

All information collected from customers when signing up is used for billing, administration, and customer relations purposes only and is kept confidential.

We have taken security measures to ensure that our customers' information is protected against loss, alteration or misuse.

All transmissions of private information over the Internet are encrypted using standard SSL and SSH protocols.

Any personal passwords or usernames given to a customer are their own responsibility. Customers must ensure that only authorized personnel access their accounts.

If for any reason you are concerned about this, please contact us at abuse@softique.net.